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Description
We are on a three month trial implementation of Zulip, and have been receiving feedback from our field users who interact almost entirely on the mobile app. Part of our internal communication protocol is to @mention anyone who needs to see the message.
On the mobile app, the process to mention is cumbersome, because it always involves going to another keyboard screen to get the "@". This might be fine for one mention, but add a few more and it quickly becomes annoying.
Furthermore, the mobile app provides the ability to press the "+" button next to the compose window and then select the people icon to mention people. However, this starts a private message, it does not simply mention the selected people in the message.
For example: reply to a topic in a stream. Start typing, then press "+", then press the people icon. Rather than mentioning the people in the topic/stream you have been typing in, a new private message is started, and your draft message to the stream/topic is abandoned. This is illogical and unexpected behaviour, because if you press the "+" and then either the photo icon or the pictures icon, the resulting photo/picture is uploaded to the stream/topic.
@mentioning people is a heavy part of our workflow as it is the only way to cut through the noise. It would be waaaay better if @mentioning was more readily accessible when using the mobile app. Our in-office users LOVE Zulip, but our mobile app users struggle, and this cumbersome @mentioning is inhibiting communication protocol conformance, and therefore adoption.
Thanks, and keep up the good work.